Update: Broken Big Daddy Figurine Replacement

Just got the following e-mail from 2k Games:

BioShock Figurine Replacement Program Update

The BioShock figurine replacement program is nearing completion after some delays due to production of the replacement figurines. We appreciate your patience and in order to speed things up, 2K Games is eliminating the step in which you are required to return the broken figurine (we've figured you've waited long enough!).

In the next two weeks, we will begin shipping out a single package containing both the replacement figurine and the art book to customers who enrolled in the program by November 12th. There will be no return box or need to return the broken figurine to our attention.

Thanks for your support and interest in BioShock, and for your patience during the replacement figurine program.

2K Games

Now THAT's customer service at it's finest. Are you taking notes AT&T? Comcast?